Utilities
General Information
Water meters are read around the 19th of each month. Bills are mailed out around the 8th and are due on the 26th of each month.
Utility Emergencies
For utility emergencies or other service questions please call (512) 246-1400.
Reporting Streetlights
If you see a streetlight that is out, shining dimly, knocked down or otherwise not operating properly you can report streetlight problems without trying to contact the utility services yourself.
Solid Waste & Recycling
Solid waste (trash) is picked up by Central Texas Refuse (512-255-4980) every Wednesday. Recycling is picked up on the same day but only every other week.
Winter Wastewater Averaging
What is Winter Averaging?
Monthly wastewater rates are determined by averaging water usage in the low-demand winter months better known as Winter Averaging. Winter averaging is a method for billing wastewater service.
Since wastewater flows are not metered, the wastewater rates and charges are based on an approximation determined by the amount of water service during winter periods. In theory, there should not be irrigation in the winter months, so the water usage in the winter months is an approximation of the amount of wastewater generated throughout the year.
Winter Averaging Dates
11/8/23 – 2/5/24
Using less water during this time will save you on your sewer bill all year long.
Residential Service Fees
| Effective 12/2/19 Monthly basic charge | $31.50 | |
|
Monthly water commodity charge |
Gallons Used
|
Per 1,000 Gal
|
| 0 to 5,000 |
$3.03
|
|
|
5,001 to 20,000
|
$3.45
|
|
|
Over 20,000
|
$3.85 | |
|
Monthly water commodity charge (HOA)
|
Per 1,000 Gal
|
$3.03 |
|
Monthly wastewater commodity charge
|
Per 1,000 Gal
|
$4.29 |
Establishing Service
The normal method for initiating service is to print out the Service Agreement, hand sign (wet signatures required) and email the signed application back with a copy of the customers driver’s license to: customerservice@crossroadsus.com. A notary may be used in lieu of providing a driver’s license copy. Applicants may also go to Crossroads’ offices in person to apply.
Security Deposit
A refundable security deposit of $250 (for meters up to 2″) is required to set up service. If service is disconnected due to late payment or non-payment the District will require an amount sufficient to have a total security deposit of $250, and this additional deposit must be paid before water service is reconnected. No interest shall be paid on any deposit.
Payments
You can pay your bill online, by phone at (512) 246-1400 or by mail.
Mail payments (along with your payment coupon) to:
Vista Oaks MUD
P.O. Box 4901
Houston, Texas 77210-4901
Late Payments
A late payment charge of 5% of the unpaid balance will be due for any bill that is not paid on or before the due date. This charge will be assessed each month until the bill is paid in full.
If your residential water service is disconnected it will be reconnected only after you pay all current and past-due charges, plus a $100 administrative fee (if meter removed or not). An additional after-hours reconnect fee of $50 must be paid in order to receive same-day reconnection if payment is made after 2:00pm, on weekends or holidays.
If your residential wastewater service is disconnected the same reconnection conditions will apply. The wastewater reconnection fee is two times the cost to the District.
Returned Checks
The District charges a $30 penalty fee for any returned check. If your check is dishonored your account will be subject to all applicable late penalties and possible disconnection for non-payment.
Commercial Customers
Contact the offices of the District’s Operator for information.
Builders & Developers
Contact the offices of the District’s Operator for information.
Rate Order
Download the District’s complete Rate Order for further information.